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Free Ground Shipping Policy
SHIPPING AND HANDLING
Free Ground Shipping
As a courtesy, we offer free Ground Shipping and Handling via Fed Ex Ground/UPS on orders of $75.00 or more within the contiguous United States (lower 48 states). Orders of $74.99 and below will be charged a $9.95 handling charge.
Alaska, Hawaii, and International Orders
Additional shipping and handling charges will apply on all orders to these destinations. Small handling fees for delivery to Alaska and Hawaii are calculated for you in the shopping cart. Ground shipping charges to Canada are also calculated in the shopping cart, and do not include GST, PST or duty. To receive a shipping and handling quote for International locations simply contact our customer service professionals @ 1.866.526.4921 or firstname.lastname@example.org . We will be glad to advise you of shipping rates and delivery options that are available to you.
Express shipping is available on most items, the cost and availability will show as an option on your checkout screen.
Items that ship by truck are handled personally by our trained staff. If you have chosen an item that requires truck delivery our customer service professionals will contact you to verify the delivery location and provide the LTL (freight) costs for your approval. Some locations or circumstances may require special arrangements, and some items will require additional charges which our staff can assist you in calculating. Most freight companies will contact you the day prior to delivery to schedule an appointment that is convenient for you. Standard LTL (Freight) shipments can only be delivered to curbside and the delivery driver will be unable to assist you with unloading or moving the freight beyond that point. We suggest that you have help on hand to assist you when you expect the delivery.
When you receive your order please make sure to count and verify all of the items. If you sign a freight bill saying you received all of the items, and later discover you are missing something, you will not be able to file a claim. Inspect all cartons for any signs of damage, holes, water damage, etc., and have the driver note any damage or missing items directly on the freight bill. If necessary, have the driver watch as you open and inspect the cartons for damage. Please do not sign until you are sure you've received your order as stated in good condition and/or the driver has noted any damage and/or shortage. This is very important, if you sign that you received an order complete and in good condition and later find damage or shortage, you will not be able to file a claim with the freight company. If you should have any questions, please contact us immediately for assistance.
"White Glove" Delivery
Many of the furniture items are valuable and large. We recommend "White Glove" service as this will provide for two-person delivery into the room of your choice. The delivery crew will also unpack and assemble the furniture if required and remove the packaging materials. There is a small charge for this service, but is well worth the care provided to your home and the new furniture piece. We will make all the arrangements according to your requests and provide the White Glove costs for your approval.
Any return items should be directed to Five Rivers location:
Five Rivers Lighting
714 McKinley St.
Boise, ID 83712
Toll free 1.866.526.4921