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Billing and Payments

BILLING AND PAYMENTS

We accept MasterCard, Visa, Discover and American Express.

Check payments are accepted, however your order will not be processed until payment is received in full.

Orders for in stock items will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Back ordered items will be billed 100% of the purchase price, including any applicable taxes and/or shipping charges when the order is fulfilled.

Custom and specialty orders will be billed 100% of purchase price, including any applicable taxes and/or shipping charges at the time the order is placed. Customers will be advised of approximate production times. When placing your custom order, we will provide you with finish samples and details to insure that your custom requirements are met. Please be aware that custom items cannot cancelled nor are eligible for return.

AVAILABILITY

Most items are in stock and ready to ship within 5-7 business days, others (i.e.: custom orders, backorders etc.) will be ordered and shipped by the manufacturer when they become available. On in-stock items it is typical for our customers to receive their orders in 7-10 business days.

When your item(s) ship you will be sent an e-mail confirmation with the tracking numbers for your order as the information becomes available. Orders consisting of numerous items may have multiple shipping dates. Included will be a link that will allow you to check on your order anytime at your convenience. In the event that item(s) on your order are unavailable, we will notify you via email within 24-48 hours.

We suggest that you do not schedule installation or electricians until you have received and inspected your order. The estimated delivery dates have been based on our past experience and are only estimates.

PRODUCTS NOT LISTED ONLINE

We are constantly adding more products every day. As there are too many possibilities to be shown here, if there is something that you are looking for, contact our customer service professionals @ 1.866.526.4921 or askus@fiverivers.com with the manufacturer's name and item number and we will promptly get back to you with the price and availability.